If your order is in the process of being packed sadly we are unable to make any changes. If this is the case our customer service team will do their best to liaise with the courier to have your add...
A detailed list of what's included with each costume is on each product page. This can be viewed by clicking on the 'product information' tab.
We are unable to put items on hold. As popular styles sell out quickly we recommend placing your order ASAP.
Due to postage costs we don't offer one-off special orders, however if you're wanting to place a bulk order for multiple items please contact us and we will liaise with our buying team and see if t...
Currently our only made to order items are mascots, which are available to purchase online. If you're looking for something specific, please contact our customer service team and we can help find w...
Like fashion brands, each costume brand can fit a little differently. To help you with sizing, we have a very extensive range of size charts specific to every supplier for each of our costumes. The...
We replenish stock as quickly as possible. As some items may take longer to come back into stock than others, please contact our customer service team for an accurate restocking time frame.
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracki...
The Pickup and Delivery destinations shown on the carrier tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that yo...
For shipments that have not yet been delivered, you can sign up for email or SMS/Text message notifications to receive delivery status updates. This saves you time – you don’t have to go online aga...